Politique de remboursement

Your satisfaction is our top priority. We want you to love your purchase from Voran Luxury. If for any reason you are not completely satisfied, you may initiate a return within 14 days from the date of delivery, subject to the following terms and conditions.

1. Return Eligibility & Conditions

  • Returns must be requested within 14 days from the date you receive your order.
  • The jewelry item must be unused, unworn, and unaltered, and returned in its original condition.
  • All original packaging, invoices, and diamond or gemstone certificates (e.g., GIA, IGI, SGL) must be included.
  • Custom-made, personalized, engraved, or resized jewelry pieces are non-returnable and considered final sale.
  • Items showing signs of wear, damage, or alteration after delivery will not be accepted for return.

2. How to Initiate a Return

  1. Contact Us: Email us at voranluxury@gmail.com within 14 days of delivery. Please include your order number, product details, and reason for return.
  2. Receive Instructions: Our support team will provide you with a Return Authorization Number (RMA) and detailed return shipping instructions.
  3. Package Your Item:
    • Pack the jewelry securely in its original packaging and box.
    • For safety reasons, do not write “jewelry,” “diamond,” or “gold” on the package.
    • Ensure the parcel is fully insured during transit. Voran Luxury is not responsible for lost or damaged items during return shipping.

3. Item Authentication and Inspection

  • Once the returned item is received, our Quality Assurance team will carefully inspect it to ensure it meets our return eligibility criteria.
  • The inspection process may take 5–7 business days.
  • If the item fails inspection or shows any signs of use or tampering, the return will be rejected and sent back to the customer.

4. Refund Processing

  • Approved Returns: Once your return is approved, the refund for the product’s purchase price (excluding shipping and taxes) will be processed to your original payment method.
  • Processing Time: Refund will be credited to your original payment method with in 7 to 10 days
  • International Orders: For customers outside India, refunds do not include customs duties, taxes, or import fees paid during purchase. These charges are non-refundable through Voran Luxury. You may contact your local customs office to inquire about reclaiming such fees.

5. Exchange Policy

  • Order will exchange and replacement will delivered with in 7 days.
  • For custom orders, resizing, or exchanges, additional charges and processing time may apply.

6. Non-Returnable Items

Please note, the following are not eligible for return or refund:

  • Custom-made or engraved jewelry
  • Resized or modified items
  • Products purchased during special sale events

7. Contact Us